http://interactiveasp.net/blogs/softwarepsychology/archive/2011/03/17/human-factors-in-action-based-on-a-true-story.aspxIn this story, there are three “groups”. The vendor, who is the development team, the end users, and IT for the users. IT is the sponsor – i.e. they have the money for the project.  The vendor does a pretty good job of documenting their requestsenCommunityServer 2008 (Build: 30417.1769)